Return Conditions

Items must be:

• In their original packaging

Non-returnable items: custom or personalized goods, perishables or expired goods, unsealed hygiene-sensitive goods, and items inseparably mixed with others.

Refunds

Refunds go to your original payment method, with no fees, within 30 days of us receiving your return.

Returning Goods

You cover return shipping cost and risk. We recommend an insured, trackable service, since refunds require proof of receipt.

Gift Returns

• Marked as a gift and shipped to you: you receive a gift certificate.

• Otherwise: the refund goes to the gift giver.

Contact Us

Questions? Email support@baltrosundried.com.

Our Privacy Policy

Your privacy matters to us. This policy explains what personal data Baltoro Sundried collects when you visit our website or place an order, how we use it, and the choices you have.

How We Use Your Information

• Process and deliver your orders

• Handle cancellations, returns, and refunds

• Respond to your questions and provide customer support

• Send order updates and, with your consent, marketing emails

• Improve our website and prevent fraud

Sharing Your Information

We do not sell your personal data. We share it only with trusted partners needed to run our business, such as payment processors, shipping carriers, and website or analytics providers, or when required by law.

Cookies

We use cookies to keep our website working, remember your preferences, and understand how visitors use our site. You can block or delete cookies in your browser settings, though some features may not work properly.